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Hey, magenta6230427!
Wow, this has been going on for awhile! Are you the primary account holder? I'm wondering if this is due to permissions. Follow these steps to see if your My T-Mobile permissions need updated: Set up line permissions. Let me know if that does the trick.
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Hey, magenta6230427!
Just checking in to see if you were able to look over my reply from a few days ago. If you're still having issues viewing your text usage after following the steps I posted, please let me know.
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I am having that same exact issue, particularly with one specific number. I just wasted 1 hour of my time on the line with tech support. I need the usage details for an ongoing criminal investigation and no one can help me. I don't want the original text messages; I just want to see the usage details back and forth. I can see them for other numbers but not that specific number. Why is that?
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