T-Mobile Bussines Account unable to use IPhone Upgrade Program

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T-Mobile Bussines Account unable to use IPhone Upgrade Program

phatzub Sep 20, 2018 12:48 AM

Member Since: Sep 20, 2018

For the past 5 days, I have been trying to preorder the new Iphone XS Max through Apple using the iPhone upgrade program.

I have a Tmobile Business Account with the iPhone 7 using the jump program that’s now fully paid off. On apple’s website, the final step to preordering the phone says, “Next, let’s confirm your carrier”. I enter my phone number and pin. I click confirm carrier and then it checks. After it does, the next screen says, “This T-Mobile Account isn’t supported on Apple.com”.

Why is T-Mobile restricting business accounts for leasing phones through apple? This is completely unfair and frustrating. Called T-Mobile for the pass 4 days and nobodg has figured it out. I called Apple and after 2 hours, got to the some high officer and after checking multiple sources and people, he notified me it’s because your business plan with T-Mobile prevents this. This is frustrating. Please help me out!

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Re: T-Mobile Bussines Account unable to use IPhone Upgrade Program

tmo_chris Sep 20, 2018 3:06 PM (in response to phatzub)

Member Since: Nov 19, 2011
I am super sorry about this! We are aware of this issue and are working on a fix. In the mean time, you can contact us to have your order placed.
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Re: T-Mobile Bussines Account unable to use IPhone Upgrade Program

miket Sep 21, 2018 6:55 PM (in response to phatzub)

Member Since: Jul 16, 2011
Many "family" offers aren't available to businesses. How many businesses would need to (or want to) finance a bevy of $1K phones?
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Re: T-Mobile Bussines Account unable to use IPhone Upgrade Program

tmo_chris Sep 22, 2018 6:40 AM (in response to phatzub)

Member Since: Nov 19, 2011
Just wanted to pop in here one more time. We have a thread about a similar issue where a user found out that it was a "Sim card lock" that was put on the account. I am not sure if this is the case here but it is worth a shot to look into.

Here is the thread Re: Apple iPhone Upgrade Program T-Mobile PIN Code Issues

Please do contact us when you have a moment so we can look into this as the possible cause.
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