T-mobile won't give me money back

magenta6238068

    My mom had a pay-as-you-go account, and I added her to my T-Mobile plan account.  The credit balance on her account was lost.  T-Mobile said they couldn't transfer it to my account (which I understand that) but they also could not cut her a check and send it to her or give her any kind of credit!  In essence, they stole my mom's money.

     

    Anyone else have this really messed up problem?

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