Galaxy Watch LTE duplicate messages

magenta6231016

    As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte

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      • floresr639

        Re: Galaxy Watch LTE duplicate messages

        Hi, im having the exact same problem with my Samsung Galaxy Watch.... once i disconnect my watch from bluetooth, a bunch of my old messages begin to come in and my watch keeps buzzin and buzzin. Any help with this issue? Thank you

        • magenta6231016

          Hey guys dont waste your time with this

          Spoke with tmoble and unfortunately this is how the samsung galaxy watch was "designed" for the lte model. I put it in quotes because it wasnt designed that way, they rigged it to work lol. This issue doesnt exist with the apple watch. The apple watch works and synce correctly on lte and its because of imessage. So the issue isnt 100% tmobles fault but come on tmoble your killing it right now, dont sell subpar equipment just to get it to consumers. Im reading literally 100's of people all across the internet (reddit, here, other forums, etc) return this device. Ive made more peofiles across more websites over the last 24 hours to discuss this issue then i have all year. To summerize the watch is broken on lte. Great watch, get the bluetooth model. Or switch to apple unfortunately if you want a working lte watch. Please do not mark this as "solved" you saying the watch is working as intended doesnt mean that it is.

          1 of 1 people found this helpful
            • floresr639

              Re: Galaxy Watch LTE duplicate messages

              Thanks for the information, this is bull*$*$. I also was on the phone with Tmobile and supposedly they have no reported issues and will be creating a "Ticket." Whatever the sht that means.  unforuntely i will have  i i will be returning the watch as well, makes no sense to pay all this money plus the service for something that does not work properly and thats how its "designed " good job tmobile and samsung  

            • tmo_amanda

              Re: Galaxy Watch LTE duplicate messages

              Hey, magenta6231016 and floresr639!

               

              This would drive me up the wall and thankfully my watch doesn't do this. I'm going to check with my Samsung guru to see if I can get a solid answer on this. I'll make sure to hop back on this thread once I have an answer which is hopefully different from the ones you both have been given. *fingers crossed*

              1 of 1 people found this helpful
              • magenta6273927

                I am having this problem as well. It's so frustrating!

                • tmo_amanda

                  Re: Galaxy Watch LTE duplicate messages

                  Hey everyone,

                   

                  I just received an update that the person that our Samsung guru will be out of the office until the end of next week so I will likely not have an answer for you until then. I'm incredibly sorry this is happening as I can't imagine how frustrating it is. If my Apple Watch did that, I honestly probably wouldn't use it as much as I do now. I'm going to keep searching for answers and different contacts in the meantime.

                  • magenta6231016

                    Look at all these returns, it’s nothing short of embarrassing. Go look anywhere on the internet everyone is talking about how the lte version doesn’t work lmao. Switched to an iPhone X and the Apple Watch series 3 and couldn’t be happier. Thank you for at least making the switch easy. Please stop seeing the galaxy watch until Samsung figures out lte.

                    • tmo_amanda

                      Re: Galaxy Watch LTE duplicate messages

                      Hello, Everyone!

                       

                      While some of you may have return the Galaxy Watch already and no longer need updates on the issue, I'd still like to keep this thread updated. My Samsung contact got back early from his time off which means I should hopefully have a response no later than tomorrow.

                      • tmo_amanda

                        Re: Galaxy Watch LTE duplicate messages

                        Happy almost Friday!

                         

                        I just wanted to check in to see if anyone has had a chance to try the steps I posted a few days ago. If so, did the duplicate texts stop coming in once you connected to LTE?

                          • magenta6238774

                            Re: Galaxy Watch LTE duplicate messages

                            Hello, and thanks again for pursuing this solution. I wanted to test for

                            a few days before replying.

                            Unfortunately, it did not provide a good solution. On turning off that

                            setting and then back on, I didn't get duplicate messages. However, it

                            became clear that this was because all notifications from the messages

                            app. On reallowing messages to send notifications, I am once again

                            getting duplicate messages.

                            Some additional information, I am predominantly using the watch tethered

                            through bluetooth, with LTE in auto mode (turns on if bluetooth

                            disconnects). It is when the watch and phone get out of bluetooth range

                            that the duplicate messages arrive, perhaps 15 minutes after disconnect.

                          • floresr639

                            Re: Galaxy Watch LTE duplicate messages

                            Yea im done with this stupid watch. $375 and we cant even get it to work correctly. RETURNED!

                            • dupsla

                              Re: Galaxy Watch LTE duplicate messages

                              Same issue as original poster. Has anyone found a fix? I tried the above and it did not work. I have called tmobile and they put in a ticket and told me it would be fixed in 72 hours. It's not.

                                • magentatechie

                                  Re: Galaxy Watch LTE duplicate messages

                                  A good question would be do you have the DIGITS app (native or otherwise) enabled on your phone with your phone number? I ask mostly out of curiosity because when I have mine on, I get multiple notifications from DIGITS regarding messages that I've already read in my regular Android Messages app.

                                    • dupsla

                                      Re: Galaxy Watch LTE duplicate messages

                                      No I don't. I have my main number off in the app. When I spoke to the rep he said it's supposed to do that when it kicks over to Mobile networks/disconnects from bluetooth, all your messages are supposed to come thru. He said to turn on mobile networks on my watch to stay on all the time. My watch was dead in 3 hours. I had 100's of messages come thru at a time. Another issue I am having and I sent him pictures, I have 2 contacts when they text me it comes thru as if its from my watch number.

                                  • tmo_amanda

                                    Re: Galaxy Watch LTE duplicate messages

                                    Hey, All!

                                     

                                    I just wanted to stop by to see if the duplicate texts have stopped after the suggested steps I provided last week. I'd like to give an update to my Samsung team on whether or not this worked.

                                      • magenta6238774

                                        Re: Galaxy Watch LTE duplicate messages

                                        Hello. I tried both routes from the thread.

                                        With DIGITS for the watch disabled and bluetooth / wireless connection

                                        on, things work well. However, then the watch won't connect to the phone

                                        number on LTE.

                                        With DIGITS enabled for the watch and bluetooth / wireless connection

                                        off, the phone and watch get copies of all messages somewhat

                                        simultaneously. Sort of works, but as other noted, involves heavy

                                        battery drain.

                                        It isn't really a good solution to have to log in to enable / disable

                                        DIGITS each time the watch is to be used separate from the phone. It

                                        also takes time for enable / disable to take effect; a few minutes but

                                        the point is to be able to go use the watch (for a run, for example)

                                        without the phone. Inconvenient to have to wait some time before heading

                                        out.

                                        So, no good solution.

                                        • dupsla

                                          Re: Galaxy Watch LTE duplicate messages

                                          Mine seems to be working now. I haven't noticed 100's of txt coming thru when it disconnects from my phone anymore. I did have a trouble ticket in and also followed your recommendations. I did toggle the remote connection in the settings. So which ever worked I don't know, but I'm happy right now! I have noticed the battery life is not as low at the end of the day, it's around 50% not 20%.  So it defiantly is on its way to being as good as the s3.