First of all let me just say, the amount of time I have spent on the phone (not the phone with the T-mobile number because it never worked, but on my other phone from Verizon) with T-Mobile and their customer "service" reps is completely insane that not a single person was able to tell me that I have a number and I am paying for it! I was going to switch from Verizon to T-Mobile, and I told the T-Mobile person on the phone the situation. That I had an i phone 8 that was a T-Mobile phone, but that it was not paid off. So, I am sent a sim card in the mail, and I am charge $135 deposit. Well, the sim card arrives and the T-Mobile rep told me it would probably take up to a couple of hours to activate. Well, it never activated and the reason it never activated was because that phone was reported lost or stolen and is blocked from any carrier. So, I called and someone from T-Mobile said they were going to send me a check for 80 dollars to offset the down payment I had put down, well that check never arrived and I never had a T-mobile telephone number, or so I thought until I had decided after over a month had passed that someone should've known that the device would NOT work and they simply lied to me to get their sale! So, I went into a T-Mobile store and and asked to get my deposit back. She said that deposit had been paying my bill for the last two months! So, apparently I have a number I have been paying for but I have not been able to use it b/c the device that I told them I had from the very start will not work at all with any carrier. She took my Verizon phone and put the Sim card into it, and suddenly I had a T-Mobile phone and a number. Now, here is my question. If I am calling T-Mobile and telling them that the sim card doesn't work and that I have no number certainly they have other ways to look up my account. As I was logging on here, it showed that phone that apperently I am using and then I checked to see if it was blocked and sure enough it is blocked. So, how can I be using a phone that is blocked? More importantly, because the answer to that question is that I am not using that phone b/c it doesn't work! Why am I having to pay for the service that doesn't work? And why did the t-mobile rep lie to me and tell me she was going to send a check in the mail. I spent 135 bucks for absolutely nothing and I told them from the very start that was the phone. So, why would they do that? Why would they tell me the phone will work if they know it won't or are they really just complete morons?
Also, so I just put the T-mobile sim into my verizon phone and it is working right now, but when I download the T-mobile app it is in Dutch or some Scandinavian language I believe, and this also happened on the phone that won't work! Does T-Mobile think they are going to get customers by lying to them? I don't have a Phd. in business, but if a person is wanting to become a customer the first thing you would not do is to lie to them and basically steal 135 bucks!