Galaxy S7: After Oreo, reception and battery TANKED!

bennybean

    Anyone else have this problem? Installed Oreo on my Galaxy S7 when the update rolled out, and immediately noticed that my reception and battery life became absolutely awful. Already tried a factory reset, and I restart my phone periodically. No new apps to drain, and Android OS is hogging the lion's share of the battery life. On Nougat, I used to still have about 80-85% battery by noon with my normal usage, now I'm lucky if I get to 50%. I also used to have at least semi-decent reception at work; now I have to find a window every time I want to send a text, and if I'm in an interior conference room, forget it: the phone is just a very expensive paperweight.

     

    I ran into this with my old LG G2 when I installed its 2nd Android update after the factory-installed build (so, it came with KitKat, took Lollipop like a champ, and Marshmallow gave it fits). Ignoring the obnoxious update prompts or buying a new phone are not acceptable solutions, and I barely consider factory resetting acceptable, either. It feels like the phone carriers, Google, and the phone makers basically hold users hostage via the updates to make us buy a new phone every 2-3 years to keep getting halfway decent performance out of our smartphones.

      All replies

      • tmo_chris

        Hey bennybean,

         

        I am super sorry to hear that you are having issues with your battery on your phone. It sounds like you have done most of the troubleshooting that we would normally recommend. If you have insurance on your line, you would have the extended warranty and we can look into your replacement options.

        • magenta6148180

          I had the same issue and received a replacement phone and had the same issue.  I charged it ALL NIGHT and had 40% in the morning. It can be fixed, t-mobile is not the carrier they used to be.

          • magenta6429070

            bennybean: this issue started when Oreo was originally pushed in late May/ early June to the Galaxy S7. There are multiple forums discussing it. It is a widespread issue.

             

            tmo_chris:

            I am not sure why we would need to have an extended warranty for a software issue that was pushed by T-Mobile/ Android. AS mentioned above, this issue has been on multiple forums over the past several months. Note that if yo look at these forums, this is not specific to TMobile, but with all carriers. It is an issue with Oreo on the S7. It is a widespread known issue.

             

            My Galaxy S7 was the best phone I have ever had up until the Oreo update. One day the phone worked great, the next it became slow with massive battery drain. I need to charge at least 2x a day now, and I am a light user. There is a lag when simply answering a phone call. There was another update 2 days ago that I hoped would fix the issue, but the battery is still draining fast. It is ridiculous to say that we need a warranty to fix a software issue that was forced upon the user.  

            • wef

              Hey everyone,

               

              I saw in another thread on the same topic (unfortunately that one is locked as I would have liked to reply to T-Mobile support on that chain: S7 Battery Drain With Oreo Update

               

              Anyways, me and my wife have the same Samsung S7 phone (T-Mobile 930T 32GB Samsung S7 in Gold color unlocked).  The only difference is the mobile apps we installed.  In the other thread, T-Mobile support was thinking it was third party applications that was causing the issue and I tend to agree.  It seems like my wife's phone is always needing to be plugged in where mine seems to be draining at a normal rate.  We'll try to uninstall her apps one at a time until she doesn't have any app that I don't have (we both have Facebook, Whatsapp, etc so no need to remove those).  I'll report back on that experiment and then she will slowly add the list of apps she uninstalled back onto her phone.

               

              The other experiment I was thinking of trying was to uninstall and reinstall all of the apps she has that I don't have to see if that helps.  I'll reply to this thread with the results.  She's not too keen on this experiment since she uses her phone for everything, but hopefully we'll do it by this weekend (10/14/2018).

                • wef

                  Re: Galaxy S7: After Oreo, reception and battery TANKED!

                  For now, here are the list of apps she has that I do not have:

                   

                  AllTrails: Hiking, Running

                  Barcode Scanner Pro

                  BeautyCam

                  Garmin Connect

                  Google Authenticator

                  J&J Official 7 Minute Workout

                  Jiff - Health Benefits

                  LINE: Free Calls & Messages

                  OfferUp

                  Ovia Pregnancy Tracker

                  Babycenter

                   

                  Now, I remember I changed notifications on some apps that I have (and here is my full list of apps).  Hopefully this helps with troubleshooting.  Also of note, when I got my phone from eBay, I installed all patches and Android updates BEFORE installing any apps.  So there are a few things people can try after they have backed up their data:

                   

                  1. Factory reset and patch to latest Android OREO before installing any apps.

                  2. Uninstall apps they installed and reinstall to see if that helps.

                   

                  Apps that begin with asterisk have notifications allowed.

                   

                  *Airbnb

                  *AliExpress

                  *Amazon

                  *Amazon Alexa

                  *Amazon Kindle

                  *Amazon Shopping

                  *Atom

                  *BabyCenter

                  *Beaming Service

                  Briefing

                  Calculator

                  *Calendar (Google)

                  Calendar (Samsung)

                  Checkbook

                  Chrome

                  ColorNote

                  Contacts

                  *Device Unlock

                  *Drive

                  *Duo Mobile

                  Email

                  *Facebook

                  Galaxy Apps

                  Gboard

                  *Google Pay

                  Google Play Movies

                  Google Play Music

                  *Google Play Store

                  *Great Clips

                  *Hangouts

                  *Instagram

                  *Keycafe

                  *Linkedin

                  *Lyft

                  *Maps

                  Memo

                  *Mercari

                  Messages

                  *Messenger

                  Mobile Passport

                  Music Folder Player Free

                  *Nest

                  *Nighthawk

                  *Nova Launcher

                  *Outlook

                  *Personal Capital

                  Photos (Google)

                  Pinterest

                  Poshmark

                  Prisma

                  S Voice

                  Samsung capture

                  Samsung Health

                  Samsung Internet

                  Samsung Pass

                  *Samsung Pay

                  Samsung Themes

                  Samsung+

                  Shazam

                  *Slack

                  SmartThings

                  SoundCloud

                  Speedtest

                  T-Mobile

                  T-Mobile Name ID

                  *T-Mobile Tuesdays

                  T-Mobile TV

                  *Microsoft Teams

                  The Weather Channel

                  *Twitter

                  *Uber

                  Visual Voicemail

                  Wabbitemu

                  Weather (Samsung)

                  *WhatsApp

                  Yelp

                  YouTube

                  • wef

                    Re: Galaxy S7: After Oreo, reception and battery TANKED!

                    Everyone,

                     

                    I did more testing and it seems like the August 2018 patch is what killed our phones.  For a while, I had been running the April 2018 patch (with OREO) with less issues than my wife's phone.  With the August 2018 patch, I notice a few things that were'nt in the April 2018 patch:

                     

                    1. Phone is SLOW

                    2. GPS signal is often lost while navigating and sometimes blue arrow doesn't move on the map

                    3. Battery drain

                     

                    I'm in the process of a factory reset and I will list the patches installed to get back to April 2018.  I didn't have my phone set to automatically install patches so I think I can leave my phone like this until they release something beyond August 2018 for us to try out.  The good thing is most of our app info is in the cloud these days (with a few exceptions) so there wasn't much for me to backup before the factory reset.  The other option for OREO problem users is to patch your phone before the huge 1.4GB patch for Oreo and just stay with the previous Android flavor.  I'm of the belief that we can run OREO without the latest patch.

                      • wef

                        Re: Galaxy S7: After Oreo, reception and battery TANKED!

                        WARNING: This will wipe out all of your phone's data.  Backup data not synced to the cloud (photos ,etc)

                        1. Download Samsung Odin 3.13.1: https://odindownload.com/download/#.W8IBN2hKiUk

                        2. Click the Download now link just beneath the text of 3.13.1 and above the text of 3.12.3.

                        3. On phone, click settings, about phone, software information, tap build number 7 times to enable developer mode.

                        4. Go out of settings and back into settings.  Scroll to the bottom and select developer options.

                        5. Enable USB debugging.

                        6. Boot device into download mode.  Power off phone.  Press down, power, and home at the same time.

                        7. Press up to go into download mode (top text should say Odin Mode HIGH SPEED).

                        8. Visit the website below

                        https://www.androidinfotech.com/2017/02/samsung-galaxy-s7-t-mobile-sm-g930t-nougat-official-firmware.html

                        9. Download samsung usb driver, install it.

                        10. We'll want the last version of Nougat for the T-Mobile SM-G930T phone (Samsung S7 for T-Mobile).

                        https://www.firmwares.androidinfotech.com/samsung-galaxy-s7-t-mobile-g930tuvu4bqh7-firmware/

                        11. Clicking on that version should eventually lead to this link below.

                        https://updato.com/firmware-archive-select-model?record=5A859F699AB711E7963AFA163EE8F90B (click download)

                        12. Zip file will download.

                        13. Right click on the odin binary and select "run as administrator".

                        14. When you plug the USB cable into your phone, under the ID:COM field your phone should show up on a COM port.  If it doesn't, the Samsung USB drivers did not install properly.

                        15. Extract the zip file of the ROM into its own folder.

                        16. Within Odin, select the BL file, AP file (this will take a while to load, it's over 4GB), CP file.  For CSC, select the HOME_CSC file since this is also specified within the Odin application.

                        17. Once you click start, there is no turning back.  If you want to turn back before this point, press volume down and power to exit download mode.  DO NOT UNPLUG THE PHONE DURING THE FLASH PROCESS.

                        18. After you get the green pass in Odin, your phone will reboot.  Most likely, you'll get a message about data corruption because you had Oreo files and Nougat is trying to boot.  To get out of this, power off your phone.

                        19. Hold down volume up, home, and power.

                        20. Factory reset your phone and then restart the phone.

                        21. For the google two step notification, you may need to select more options and then choose the text with automatic authentication.  Then, allow your device for authentication from Google.

                        22. Optionally, restore apps and data from your device (it may remember your previous phone, not current phone).  I chose not to restore since all of my stuff is in the cloud.