I am so sorry for the confusion I cannot guarantee we will be able to qualify you for the referral bonus but we would still like to look at your account and see what happened here. If you Have a Facebook or Twitter account, please use the links in my signature to message our T-Force team.
Yep, I'm pretty sure the refer-a- friend is just a scam. I did everything what I was supposed to, a couple of months later was told all was good, just wait. It's been 6 months, I've just gotten the runaround. Scam.
As of November 2018, I can confirm T-Mobile referral program is likely a scam. I followed their rules on https://referral.t-mobile.com, convinced 2 friends to switch from AT&T. Activated the referral, waited for 24 hours, and went to the store together to activate new lines (and port-over their numbers). The clerk then ported their accounts into my family plan. They activated their lines with the BOGO iPhone deal (so they are truly new lines because you need to activate new lines in order to get that deal). Guess what? Their representative and manager told me this is not eligible for the referral program because new lines joined my family plan.
THERE IS NO WORDING on https://referral.t-mobile.com TO WARN PEOPLE NEW LINES SHOULD NOT JOIN FAMILY PLAN OR YOUR REFERRAL WON'T COUNT.
This is cheating. Customers tried to pull their friends to join T-Mobile for you, you incentive them by rewarding, and then after things are done, you don't reward them. This is very serious. In legal matter, if T-Mobile doesn't make changes on https://referral.t-mobile.com soon, we have a case.