Sorry about double post, I am new and accidentally posted the following in the lounge (that was what popped up first), which I now realize is meant as off-topic stuff. Here it is again, maybe someone here will know. Thanks in advance! (original follows...)
Joined from VZW a few months ago, but my wife and I (especially my wife) finding just way too many times and places with no ability to use our phones and thinking maybe this was a bad idea. I like TMobile rates, and customer service, and just seems like a cool company overall, but at the end of the day it is super important that stuff just work, with minimum issues. Wife, for safety purposes, and myself as I work on call. Strange thing is - contrary to the old TMobile 'reputation' - the majority of the problems we've experienced are in the towns in my area. At my home in the country, five miles plus from even a traffic light, phones work like champs.
What I need to know, and haven't been able to find an answer to from the online chat, is whether there is any kind of strings attached if we end up switching elsewhere, due to our having entered TMobile via the Get out of the Red promo. Like, do we owe some of the money back if we don't stay X months, or similar? I haven't seen anything like that in my attempts to comb through the fine print of the offer, but I don't know if there are any 'official rules' type pages I may have missed. I know that would be a very 'Verizon-y' type of thing to do, but I didn't know if all carriers did similarly. Note: I don't know for sure if I will try to stick things out and hope for more/better towers, or move on, but just want to know my options and consequences (if any).
Thank you in advance for any help you might provide! And if any TMobile representative has any answers they would rather email me versus posting them, that is fine also. Thanks!