Status of porting number

magenta6108800

    I ordered a T-Mobile Prepaid 3-in-1 SIM Starter Kit directly from the T-Mobile website. https://prepaid.t-mobile.com/prepaid/bring-your-own-device on Sept. 5th.

     

    At time of ordering, I created an new account and entered details of the landline I wanted to port. After receiving my SIM card, and inserting into my phone on Sept. 7th, the phone number does not appear to be ported over. Unfortunately, customer service has not been able to help to since the number cannot be located by T-Mobile representatives. I do not know the number of the SIM, and uncertain who to call. 

     

    Transfer your phone number to T-Mobile The number listed in the section, is apparently the finance department and I was transferred yet again.

     

    "Check port status

    To check the status of your port request, contact a specialist at 1-877-789-3106. We'll look up your request, and give you any updates."

     

    Does the 24-hour process of porting over a number begin upon my order processing on the 5th or after I inserted my sim card on the 7th?

     

    If successful, this will be my third account with T-Mobile. Anything an issue arises, it's never resolved in one point of contact to resolve it. I'm always bounced around, and it appears the customer service individuals are not empowered to solve the problem or they are only equipped to handle a very specific issue--thus the endless transfer cycle. It would be best to empower your employees to solve multiple situations, and reduce the frustration experienced by your customers.

      All replies

      • tmo_chris

        Re: Status of porting number

        Hey magenta6108800,

         

        Sorry to hear you are having trouble getting your number ported over I apologize for the delay in replying to you here but I wanted to check in with you to see if your number had ported over successfully yet?

        • macrosoftword

          Re: Status of porting number

          I'm in the same boat as you, ordered the same SIM kit on the 6th, it arrived the 11th. I put it in the phone I brought to my plan, and the number was not transferred. It was late at night so I tried to figure out what was going on via text chat. Nobody could for certain tell me when (or if) my old number would be transferred, other than that maybe it was because my account said my SIM card order hadn't finished processing. I was told that it can take up to 72 hours to get a number transferred, but as of the time of this writing my old number has not been transferred.

          • magenta6267661

            Re: Status of porting number

            I have been having the same issue, transferring my wife's phone from H20, the port was supposedly submitted on friday, I was told today it would be completed. Being on the line for hours to be told that's our prepaid department issue please hold while we transfer you. Best customer support award? Sorry I don't think so. I shouldn't have to waste at this point more than 48 hours of my life on the phone. I'm completely disgusted that at this time I can't even access any info even on my tmobile app or website because it doesn't let me.

              • tmo_chris

                Re: Status of porting number

                Hey magenta6267661

                 

                I am sorry to hear that your port is taking so long When you called today, and they said it would be completed, did they say it would be completed today?

                  • magenta6267661

                    Re: Status of porting number

                    They said today, but it's almost 9pm still nothing. This is not acceptable, maybe if all ports took the same time I would understand, but getting different answers from one company, and being transferred and being placed on hold, people have lives and responsibilities. I was told around 3 hours ago that it was today for sure and fully functional. Nothing yet .

                      • tmo_chris

                        Re: Status of porting number

                        I apologize for the delay! If your number has not been fully ported today, I would recommend that you reach out to our care folks again, so we can check the status. If you have a Facebook or Twitter account, you can use the links in my signature to message our T-Force folks. They will be able to pull up your account and see what specifically is going on here.