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Good morning, magenta6086869!
Having online account access while you're outside of the U.S. is a must. When did you activate service? Have you called 611 yet to have our Tech Support team file a ticket yet? If not, that's the first step in getting your online account access restored.
I activated on 9/2.
And I tried to call 611 from my phone several times but I had to wait way too long time and had to give up.
Now I'm out of the country so can't make a call...