In a situation like this, it’s very difficult to provide “what to do next” due to poor customer service reps that pretend to be ignorant but are profiting from misinformation. As you stated, you called T-Mobile Customer service and they told you to handle it in the store that you purchased the device, and the store people are giving you the run around.
I think it’s too late to return the device for a refund (i will do more research to find out exactly the time frame you have to return the device for a full refund) if i can recall correctly, i believe it’s 15 days.
You can contact T-Mobile’s Online Customer Service Reps called “T-Force” on Twitter/Facebook, i would suggest not to call the T-Mobile Customer service rep again if they have already passed the buck back to the store.
Im sorry you are being tricked like this, it’s very saddening but this type of shenanigans happens all the time with a variety of companies.
Maybe T-Force have the power to maybe add bill credits to offset the cost of that second iphone. Smart daughter to record the conversation keep that recording as proof of how T- mobile reps in that particular store mistreats its customers.... if T-Mobile can’t fix this situation that their representatives caused.... i would contact your local news station.... im sure an up and coming news reporter would love to have a great story to do about T-Mobile (with an actual recording of the deal). or even think about contacting an online media site, they may be interested in posting up your ordeal on their Network.
it’s in T-Mobile’s best interest to fix this now before this story gets bigger than this forum can handle.
Hey there! I'm so sorry to hear of your troubles with the iPhone 8 BOGO! Did anyone say anything about a promo code and promotions.t-mobile.com? I'm might not be incredibly familiar right off hand of which promo you're referring. There was one that required a port-in, it was $700 off the cost of a second iPhone when you put both on an EIP and port on a line.
As mentioned above by barcodeable , your best bet is to reach out to T-Force via Facebook or Twitter. This is a stellar group of advanced care representatives who will be able to assist a valuable customer such as yourself. Good luck and let us know how it goes!