I want to know WHY my reimbursment amount is showing $161 instead of the $600 I owed on my iPhone I traded in!!! I am pretty upset. I submitted documents at the end of July and kept calling to get a status because i owe ATT. I've tried to wait it out as long as I could with ATT so I wouldnt have to shell out my money. Well now ATT tells me if I dont pay now it is going into collections. I call Tmobile and they tell me to call Carrier Freedom line, but it was closed that day. I call the next day and the automated robot kept saying "I'm sorry you're having trouble, try to call back later, goodbye!" I didnt even press anything and it hangs up on me. I finally figure out how to check the Reimbursement online and the thing says $161 when the bill I gave them said $605 and they assured me it would be payed. I need this fixed asap. When I call I have to be transferred and no one is open and all that good stuff that happens when anyone calls customer service anywhere in this world.
My goodness nickwc92, we want to make sure you are getting reimbursed for the amount that you qualify for. The Carrier freedom team is going to be the best team to speak with on this specific issue.
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