Issues refilling prepaid SIM

gioiel

    Hi,

     

    I rwecently got a t-mobile prepaid SIM card, how do I refill it? the t-mobile app doesn't work at all, keep saying "sorry we're not ready for you yet. we;re working on improving your app experience".. sounds really like a joke.

    On my t-mobile website I've tried the one time payment, I gave my credit card details and it went to a webpage saying "oh no!"

     

    how am I supposed to refill my prepaid???

     

    thanks for your answers

    Giovanna

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