No Account Access?

jdphx

    Hi,

     

     

    I can change my password, but cannot log in to the website.

    How is this even possible?

     

    Trying to find if my account is still active. I ported my TMOB

    number to Google Voice, and have access and service from neither?\

     

    HELP!!!

     

    Thanks in advance..

      All replies

      • jdphx

        Re: No Account Access?

        OK...

         

         

        I can change my password...

         

        Then it says it requires a number to link...

         

        Finally saying number is registered to another user... Yeah.. ME!!

         

        TM 1.jpg

         

        TM 2.jpg

          • magentatechie

            Re: No Account Access?

            Hey there, I'm sorry for the troubles! When did you request the port? It can take a couple of days for everything to move over as long as Google has all of the information entered correctly.  If there is a problem with the port, Google Voice will send you an e-mail describing the delay and you can check on the status by logging in to your Google Voice account. 

            • tmo_amanda

              Re: No Account Access?

              Hey, jdphx!

               

              Hmm...that's very odd! You usually get to this screen when you're signing up for a T-Mobile ID and then you link to your T-Mobile phone number. It's possible to have a T-Mobile ID without a T-Mobile phone number. You mentioned that you were able to change your password but I think you changed the password for the T-Mobile ID. If you were previously able to login to www.my.t-mobile.com, have you tried using the same log in?

            • tmo_amanda

              Re: No Account Access?

              Happy Friday, jdphx! Just stopping by to see if you've been able to log into your account. If not, please see the above info.