Who do I contact when I was misquoted?


    Who do I contact when I was misquoted about an offer?  I spoke to one of my "team of experts" on Sunday for nearly 90 minutes reviewing and talking about how I could upgrade my two phones.  We finally came to an agreement to do the BOGO when adding a line.  After all was done, she transferred me to the rebate group to learn how much I will likely get when I trade in my iPhone 7.  I learned I am not eligible for the offer I was quoted.  Both phones have been shipped.  I need help!

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