Sorry for the confusion! VM to Text transcribes your voicemails as they come in. Typically, you'll view them through the Visual Voicemail application where you can read or hear your messages. I hate to contradict what you were told by an employee.
The VTT feature does allow eligible lines to get email notifications of voicemails, but it'll need to be set up through MyT-Mobile.com using the steps below.
- Log into your MyT-Mobile.com account
- Click Phone then click Check Voicemail.
- Select Settings then click on Voicemail to email.
- Click the Turn on option next to Voicemail to email.