White Listing


    I have a current open ticket with t-mobile business that has been going on for over a month with no resolution.


    We have a system in place that does email to sms alerts and all t-mobile accounts which go to @tmomail.net are not receiving them. No errors are shown. I see the bounce back on t-mobile's barracuda webfilter yet the refuse to acknowledge its them. I keep getting told it needs to go back to engineering to fix it. Each time it isnt resolved. I have talked to supervisors with no help in resolving it.  It isn't hard to whitelist. . . . like come on.


    I have offered to show screen shots of the bounce back, what the receiving text is supposed to look like and the numbers going out to and have been told no thanks. Help me out t-mobile.






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