We are having an issue sending email SMS (i.e. firstname.lastname@example.org) to our employees. Can someone please message me on how to get our domain or IP unblocked and added to the white list? I can send individual messages, but nothing in a group message :-( It is a very important part of our business to our employees that have T-Mobile. All other carriers are working fine.
Thank you for your support.
Sorry you're having trouble with this. You'll want to reach out to our Tech Care or T-Force team and have Trouble Ticket filed for this issue. The ticket be sent up to engineers to help further with fixing this. You can use any of the methods on our Contact Us page to reach out.
Manage your T-Mobile account