If you recently became a TMO customer, your account details may not be updated yet .
Oh boy that's no good, but I'm sure there's a way to get you into your account. Are you getting the error when you try logging into your MyT-Mobile.com account? If a tickets been filed already, that means it's being worked on by our Help Desk team on the back end.
I have been getting the following error. I have contacted T-Mobile support many times. They tell me the will fix the problem, but do nothing. Here is the error.
You are not authorized to access this account.
If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone.
You can also use one of the links below to continue: