Hey there! Are you still having trouble with this? Were you able to get in contact with us over the phone? Contacting us is going to be the best way to get this resolved as we will be able to look at the permissions that are currently set up.
Yes I have been in contact with your customer support and one of the
supervisors who called me back a couple of times.. It appears that the
problem (error message when trying to download PDF bill from the past 18
months) is well known since June , with NO date for resolution in sight..
she promised to call me when the resolution of this issue would be known..
hard to understand that such a functiuon which worked perfectly well for
years, suddenly starts to fail..
Oh okay yikes! I am glad to hear we have someone working on it for you though and that they will follow up with you as well.