Two months ago, I switched from ATT to T-mobile. I filled out the forms online and found out for 5 lines there would be a $25 per line for SIM card fees. So I did a search and found a promo (SIM399) that lets me get the sims for 3.99 each. So I was going to check out, but on the bottom of the page it says you can save and continue this in store. I realized that this would be a better option as I would get the sims right away instead of waiting for it in the mail. So I go into the store and told the agent about this and they didn't seem to know about the promo nor the ability to continue in-store from the online. He goes to the manager and ask and came back with a better deal. I pay $50 upfront (not including taxes) for the sim and then I would get it back in credit via the bill. I figure instead of paying $3.99 x 5, I save even more and pay zero for the SIM card at this rate.
Anyways fastforward two bills later and I still don't see the credit. I call the guy and he said it should've gone through and that he will have to get the manager to approve again. I've been calling him for the past few week and he keeps saying he will get on it. At this point what are my options? Nothing has been done. He's basically saying he's on it but nothing. He says he will call me back the next day every time. This happened 3 times already. I call Friday and he says he needs to talk to manager to get it cleared and to call back Tuesday (Today) so he can get the manager on at the same time so he can go through with it. He gives me a time frame to call 1-3 pm. I call and am told he's in a meeting and to call back in 1 hour. I call back in 1 hour and am told he's on a break. I call back in 30 mins to talk to the manager and am put on hold for 30 mins... no one picks up. I call again and am told he's in another meeting. So this is the last straw can someone help. I have proof with his initial that says it will be bill credited back to me.
Can someone from Tmobile help?