I have had really bad experience from the so called "team of experts" in Minnesota, area code 612. I ordered the samsung note 9 deal and contacted before and after I made the order online. Although I made the order and payment from my own account, they put the account holder's name on the shipping address instead of my address. I called them right away. They told me it's a glitch on the website, it will actually have my name on the packag. But today I checked the order status and the ups tracking info says it's not on my name. I again contacted the customer service, they started saying all sorts of weird things. First they said it's not a sign on delivery. I was like what are you saying. It's a thousand bucks worth thing and are you saying they will just leave it at door? Since I won't be at home when the package is supposed to be delivered, I wanted to modify the package delivery options but I can't. Then they told me they will contact ups and call me at 8pm PST. I said that's too late. The package will already be delivere. Then the representative Elijah left and brought a "supervisor" Erin. She said it's a confusion, they will contact ups asap and 8pm is the time when they will notify me. Then they stopped responding without even ending the conversation. So right now I am awake in the middle of the night and no idea if I will get my phone for which I paid my hard earned money. I don't understand why this is called a "team of experts" because so far in my experience they are just the opposite. I will update this when I know what happens with the package, but nevertheless this is an example of incompetence and I'm still trying to find a proper way of reporting this.