Port out information


    I'm porting out my number to a new carrier, but I'm having trouble finding my account and PIN number.

      All replies

      • smplyunprdctble

        Re: Port out information

        If you're prepaid, your account number is your phone number.

        If you're postpaid, your account number is on your bill in http://my.t-mobile.com


        If you don't recall your PIN, you're going to have to call T-Mobile to get it reset.  You might be able to do it via the chat in the T-Mobile app, I'm not certain.  I just know I had to call on Friday to get a few things done and they had to reset my PIN for me when I called because I'm an idiot and had forgotten what it was.