We would love to pass along this feedback! Do you have the store/rep information?
1 of 1 people found this helpful
I was passing by the T-Mobile store on Palm Ave, San Diego, store # 2901 and decided to stop in to check out the ‘essentials’ plan as it was really hard to compare on line. Evelyn assisted me. She explained it would not reduce my billing unless I had more than two lines. She then popped up with “we have other discounts you may qualify for” – never saw anything about a veteran’s discount ever on the web or in advertising so boom, I am saving $20 a month. Since my billing cycle was up in a couple days I said go ahead. Nope, she said to wait until my next bill then I would not be hit with an $80 service change fee. Although she got me set up on the system, it took her a call to support to get it going.
Then we hit our stopping point, I did not have a PIN for my account. She could not do that as it required a call from me so I said I would do when I got home. She then asked for my phone and set up a couple of links for me to activate things. Like Netflix, which I also did not know I could get for free thru T-Mobile. Now at home I called support. I got my PIN set up, but could not get the web page to accept it and after 45 minutes was told to try it after a couple hours so the system could see the new PIN, I worked in support long enough to recognize that excuse. Call back later, I now have three PINs from the previous call and nothing works, gave up. I then remembered the URL’s that Evelyn gave me. In 5 minutes I have my Netflix changed over, my veteran status verified and I am on my way. Obviously she knows what she is doing.
Being an older person I have dealt with those that look at you like you are too old understand technology so Evelyn’s attitude was very refreshing. She is definitely customer oriented and a great asset to T-Mobile.
Bill aka anonemoose