Long story short: I am upgrading to the Note 9.
I want to get the $500 discount by trading in my old note 5 (PERFECT CONDITION).
During the upgrade process, I accidentally typed in the wrong IMEI.
I have already signed my Equipment Agreement.
Went to the store AND called T-Mobile customer support. Everyone is saying since I already signed that document, I CANNOT CHANGE MY IMEI / cancel my order.
My only next step is:
- Receive the Phone
-Return the phone
- START THE WHOLE PROCESS OVER AGAIN.
1. Can I please just get a new Equipment Agreement?
2. If I star the whole process over again, it will be WELL past the pre-order discount time.
PLEASE HELP !
Yikes! What a predicament! I hate to say that the only way to generate a new EIP agreement would be to place a whole new order. You could go ahead and do this with the correct information, then when the first order arrives, decline the shipment to have it returned. I realize that this is not ideal since there was probably a down payment involved, but there's not another way around it.
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