1 of 1 people found this helpful
Since your friend is the owner of the SIM card he needs to contact Customer Care (611) and tell a rep what he needs. There is a T-Force that uses Facebook and Twitter (social media) for help. Your friend will need to give some info that is in his account. If this isn't right please reply so that someone could offer better help.
2 of 2 people found this helpful
To add on , if that sim card as been used and the balance has been depleted then you
will need a new sim card.
You can't reuse a sim that sim for a new account.
You've got some super helpful info from our fellow members. Did you have any additional questions about the SIM card?