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Hey there! Now, there does exist a @tmomail.net messaging block so I would definitely reach out to your team of experts by dialing 611 or hitting the "message t-mobile" link on this page to see if you have the block on your line. Alternatively, you can reach out to T-Force via Twitter or Facebook.
I agree with the suggestion above. This may need to be escalated to a trouble ticket. Have you given our Tech folks or T-Force team a chance to help with this?