Upgrading from prepay


    Is there anyway to upgrade from prepaid to the Military One plan that doesn't require the absolutely horrendous call center support? I've called 4 times and been in the process for 4 hours and made almost no progress, each time I call I get a call back option, then I get the "call back" , placed on hold again then talk to a person who transfers me, wait on hold again then start the process only to get hung up on... And if it's not them hanging up then it's still t-mobile at fault because they are my cell service provider dropping my calls... One employee was in the middle of a credit check and never called back... Please for the love of anything let me do this online or just cancel my account.

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