Hello I need help so badly.. I have Received a personal cell spot v1 and ask them to unlock it and they had no idea what that is, I got this box on Monday and they told me wait till Friday. It is Friday and STILL NOT WORKING? It makes no sense he’ll would be appreciated
Sorry about the above "SS". . .figures got ahead of the thought process!
Anyway, the only thing I can tell you is that I spoke to two reps before finally being passed on to a "Specilized Tech Care" representative who knew exactly what the issue was and immediately addressed it by (her words) 'unlocking the access to the CellSpot'. Of course, what that really means I have no idea but I can tell you that within 5-10 minutes all the lights were green and my signal strength immediately went to 5 bars on my phone. Maybe if you call T-Mobile Support and tell them my story they will have a better idea what you need and what level of technical support will resolve it. Good luck.
I just received a 4G LTE CellSpot V2 yesterday. Set my router up to let UDP ports 123, 500 and 4500 pass through to the device as stated in their setup guide. Waited overnight and the top 4 LED's went green. (I have seen some posts where people say it can take multiple days to have those first 4 LED's go green; just leave it alone and do not restart it if you are sure the UDP ports are open.) Called support and followed the recommendation above to speak with someone in "Specialized Tech Care" and have them "unlock access to the CellSpot". They knew exactly what I was asking and had the device working within 5 or 10 minutes.
Thank you for leaving the post about your solution here.