Hello I need help so badly.. I have Received a personal cell spot v1 and ask them to unlock it and they had no idea what that is, I got this box on Monday and they told me wait till Friday. It is Friday and STILL NOT WORKING? It makes no sense he’ll would be appreciated
Sorry about the above "SS". . .figures got ahead of the thought process!
Anyway, the only thing I can tell you is that I spoke to two reps before finally being passed on to a "Specilized Tech Care" representative who knew exactly what the issue was and immediately addressed it by (her words) 'unlocking the access to the CellSpot'. Of course, what that really means I have no idea but I can tell you that within 5-10 minutes all the lights were green and my signal strength immediately went to 5 bars on my phone. Maybe if you call T-Mobile Support and tell them my story they will have a better idea what you need and what level of technical support will resolve it. Good luck.