T-Mobile Revvl Losing GPS Signal Constantly

jfwoodman

    My T-Mobile Revvl phone, build # H7WUMW5, is constantly searching for GPS signal. It has interfered with our Arizona trip last week, even during times that there should not have been any loss of Data signal. This happened all the time. We got lost a few times because of this. I really don't see why I wouldn't have the right to cancel my contract because of this. Can anyone help me?

      All replies

      • smplyunprdctble

        GPS and data are two separate things unrelated to each other.

         

        In Arizona, I'd normally agree that you shouldn't lose GPS signal (there's nothing tall except a few cacti).  If you're losing a GPS lock, that's a problem.

         

        However, if you're losing a data connection in Arizona, I wouldn't be surprised (well, outside the cities).  I've been out there and lost cell/data signal between Phoenix and Tuscon on I10.  It's trips like these you need Google Maps (or whatever GPS software you choose) to cache your trip, because data is known to be bad (why put coverage where nobody lives?  I don't know how much regular travelling happens between the locations, but most people who live in Arizona know Verizon has coverage basically everywhere unless you get too far off the road in the desert, and the other carriers drop off outside the cities).  If your map software doesn't have a data connection, you still have a GPS signal lock, the map will just show blank where you are.

         

        [this, of course, is information that is 4 years old, it could have changed since then].

         

        You don't have a contract with T-Mobile.  If you have Jump on Demand, you can try to request the lifetime coverage clause: Lifetime Coverage Guarantee

         

        If you are just making payments on your device, you can cancel, but will have to pay for the remainder of the device.  You can request an unlock code and carry the device to another compatible network.  Just make sure you pay off, then get the device unlocked, then move.

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        • tmo_mike_c

          Re: T-Mobile Revvl Losing GPS Signal Constantly

          I'm bummed you're having GPS issue and we certainly don't want you to switch.

           

          We do have some common troubleshooting steps for this issue on our GPS maps & navigation troubleshooting page. You should give those a shot and see if they help.

            • magenta6848717

              Hi there,

               

              I'm also having horrible issues with my Revvl when it comes to constantly getting disconnected (searching for gps) or even worse, thinking I'm somewhere I'm not and giving me directions that make no sense. I just started Lyft driving and it was working ok but when I had a drive in LA, it kept having to search for the gps to the point where I had to ask my passenger to guide me instead. I've been to a t-mobile store THREE times and every time I get a different explanation or suggestion. The app has been uninstalled, reinstalled, phone has been restarted, sim card removed, restarted again, told I needed a needed a new phone (my revvl is less than a year old!) added unlimited data to my plan and it still sucks. I've gone to the google maps website and followed all instructions and advice given including calibrating my compass. Please help. Very frustrated!

            • meandeaneliminationmachine

              I have had a revvl for about two years, and the GPS has never worked. the phone was actually replaced once (with another REVVL), and I having the same problem. Directions are almost totally unreliable.  it starts off with good directions, but inevitably it always thinks my car is traveling on some parallel or adjacent road, and gives me incorrect directions, like make a u-turn in middle of a highway etc. In addition, it constantly says that it lost the GPS signal. I have already given up hope on this, and use and "old fashioned" GPS unit in my car. But I would sure love to have this working!

              • magenta6910903

                Did the problem start after upgrading to Oreo update? I would not be surprised. It is a well known bug of Oreo.You can search on the Internet and find multiple users using various phones and phone services. Encourage TMobile to put pressure on Google to fix it. Use social media.