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Customer service chat



    Every chat says 15 minutes, today I've waited more than 15 minutes and still nothing. I've switched representatives and conversations and still nothing.  This is ridiculous

      All replies

      • tmo_mike_c

        Re: Customer service chat

        Oh, that's rough you're having trouble with the chat. Are you still having trouble? We can try helping here if you still need some assistance. Please let us know.

        • dnyberg2

          Re: Customer service chat

          A large group of residents that rely on T-Mobile service in Pinion Pines, CA have gone without service for over two weeks now.


          Many have burned up the phones and logged complaints as I have, to no avail.  One person says T-Mobile told them that the tower got "frozen up" but the local forestry officials wont allow them up the mountain to fix the problem.   While that may be true, it is also true that lot of people go up these mountains around here on foot and snowmobile so why isn't T-Mobile on their way up this mountain to fix their broken tower??


          If the issue persists until spring or early summer, is T-Mobile going to refund those of us that live up here our monthly service fees for lack of service?  I don't use T-Mobile anywhere but my house because it is (or was) one of the few services that actually works like they say.  No it doesn't work at all.


          I wonder if any T-Mobile employees read these posts and if so if they will moved to action before good weather...


          And what the heck is the deal with the My T-Mobile website??  Will it ever get fixed?  Its been down for months as far as I can tell.

          • magenta7524101

            Re: Customer service chat

            i wanted to ask about my paying history?

            Why since jan 2017 has my bill been behind? W e have never been advised it was behind and it is set up to come out the same every month. We went to upgrade our phones because my husbands phone and my phone are 6 years old, which is how long we have been with you guys and have been very loyal customersi might add. We could not upgrade because our account stated that it was past due. we pay you guys reliously every month like clock work we should not be penalized for this because the payments do not seem to come out until after the due dates. We do not feel we should be respon. for the 194 that is due now because it this was not our mistake. We want to stay with you guys but if we cant resolve atleast this one month off our bill and make ir current we will not be upgrading and will be taking our services elsewhere. Please know that we think very highly of Tmobile and we have always paid our bill. Someone is at fault here and all we would appreciate is for it to be made right.

            Thank You So Much

            Wendy Cook