Switched to one plan, now can't stream youtube.

magenta5802572

    Long time TMobile customer, today I switched my plan from the simple choice to the one plan. Now I can't stream youtube form the app nor the mobile site. I called tech support and said it must be the my phone. Really? It worked before I walked into the store today.

      I reset the phone, and nothing. I inserted my sim into my wife's phone and still no streaming video. I put hers in mine and YouTube works fine. By reading on here, seems I'm not the only one. Has anybody figured this out? I'd hate to leave tmobile after 13 years but I need to be able to watch YouTube. Don't really care about Netflix, hulu or other streaming services. Please help. Thanks

      All replies