Cant Sign into My T-Mobile


    Ever since I started my service with T-Mobile (2months ago) I have not been able to sign into my My T-Mobile, on the app it says it is not ready for me yet and on the web says I am unauthorized and to contact customer support. I have called them multiple times and they tell me "we will start a ticket for this issue and within 24-72 hours it should allow you to log in" and the last time I called the gentleman said "we will delete your account completely and within a week you can go in and create a new one" I still can not log into my account. This really puts a dilemma on things for me. Please help.

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