Hey there, I'm sorry to hear the website has been giving you such a hard time. Do you still have the ticket number? The mods here can check the status of a trouble ticket but don't have any direct access to your account. Since 611 wasn't very helpful for you, I do recommend reaching out to T-Force via Facebook or Twitter for further assistance.
Just checking in here to see how things are going. Please let us know if you still need help.