Missing Texts from Wells Fargo

magenta5775221

    Hi, I was in Metropcs transfered to t-Mobile. Since then, Wells Fargo keeps telling me that they cannot send text messages to my phone number. I called customer support three times already, they still cannot fix the problem. Anyone got an idea? THX

      All replies

      • magentatechie

        Re: Missing Texts from Wells Fargo

        Hey there!  Have you checked to see if you have short codes disabled?  It is something that a rep will have to check for you- since you haven't had luck on the phone, I'd say reach out to T-Force via Facebook or Twitter to have them check.

        1 of 1 people found this helpful
        • tmo_amanda

          Re: Missing Texts from Wells Fargo

          Hey, magenta5775221!

           

          magentatechie is correct -- there's likely a block on your account. Do you have a prepaid or postpaid account? If prepaid, short code services may not be available. If postpaid, this is likely happening due to a content block and working with T-Force over Facebook or Twitter is recommended to get the block removed.

          • susan1313

            Re: Missing Texts from Wells Fargo

            Quickest way to resolve this was through Facebook Messenger!  After spending 2 hrs on hold waiting to speak to an agent, I got no where. The agent kept insisting that I need to add money to my account and I insisted that unlimited texts means unlimited!!  And I was receiving some short codes just not the one i needed to complete the Zelle transfer.  My bank was sending the codes yet t-mobile was blocking it.  After messaging through FB, they enabled ALL short codes and my Zelle was completed in no time!  Do not pay extra for something that is already included in your plan!!  Good luck to others with this issue!!!