Missing SIM order - no email, no order code, but it's paid

yoldar

    About 24 hours ago, I purchased a new SIM card with a prepaid-plan.

    Since then, I didn't receive any email, and I didn't get the order code - so I can't check order status.

    I connected with support via Twitter, and they couldn't find my order.

    I am checking my bank account details, and it shows it is paid.

     

    I see similar problems on the forum, but I can't see any solution. Please help

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