Visual Voicemail keeps adding to total number of voicemails

spinnerbugg16

    My visual voicemails keeps sending notification that I have 130 voicemails about every hour or so.  I have ZERO voicemails.  When someone does leave a VM, the notification adds 1 to the total.  I cannot get this to clear off the phone.  When I swipe the notification, it just quickly opens and closes.  The notification visual voicemail is a different color from the actual app I have.  Cannot uninstall/reinstall, only disable.  Do I have 2 different versions of V.V. competing against each other?

      All replies

      • magentatechie

        Woah, that's really weird! What kind of phone do you have? Have you tried clearing the cache and data for the VVM app?

          • spinnerbugg16

            I have a Samsung Galaxy 6. Here are screen shots from right now. I had a notification at the top of the home screen and when I open it, it's blue. When I open the app itself, it's pink/black and there are zero voicemails. 

             

             

             

             

             

            Sent from Yahoo Mail on Android

             

              On Sun, Aug 5, 2018 at 10:28 AM, magentatechie<no-reply@t-mobile.com> wrote:   

            #yiv7993834868 * #yiv7993834868 a #yiv7993834868 body {font-family:Helvetica, Arial, sans-serif;}#yiv7993834868 #yiv7993834868 h1, #yiv7993834868 h2, #yiv7993834868 h3, #yiv7993834868 h4, #yiv7993834868 h5, #yiv7993834868 h6, #yiv7993834868 p, #yiv7993834868 hr {}#yiv7993834868 .yiv7993834868button td {}

            |

             

            T-Mobile Support

             

             

             

            |

            Visual Voicemail keeps adding to total number of voicemails

             

            reply from magentatechie in Magenta Lounge - View the full discussion

             

            Woah, that's really weird! What kind of phone do you have? Have you tried clearing the cache and data for the VVM app?

             

            Reply to this message by replying to this email, or go to the message on T-Mobile Support

            Start a new discussion in Magenta Lounge by email or at T-Mobile Support

            Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

             

             

            This email was sent by T-Mobile Support because you are a registered user.

            You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

               

             

             

             

            • spinnerbugg16

              Here the other pic of the notification. 

               

               

               

              Sent from Yahoo Mail on Android

               

                On Sun, Aug 5, 2018 at 10:28 AM, magentatechie<no-reply@t-mobile.com> wrote:   

              #yiv7993834868 * #yiv7993834868 a #yiv7993834868 body {font-family:Helvetica, Arial, sans-serif;}#yiv7993834868 #yiv7993834868 h1, #yiv7993834868 h2, #yiv7993834868 h3, #yiv7993834868 h4, #yiv7993834868 h5, #yiv7993834868 h6, #yiv7993834868 p, #yiv7993834868 hr {}#yiv7993834868 .yiv7993834868button td {}

              |

               

              T-Mobile Support

               

               

               

              |

              Visual Voicemail keeps adding to total number of voicemails

               

              reply from magentatechie in Magenta Lounge - View the full discussion

               

              Woah, that's really weird! What kind of phone do you have? Have you tried clearing the cache and data for the VVM app?

               

              Reply to this message by replying to this email, or go to the message on T-Mobile Support

              Start a new discussion in Magenta Lounge by email or at T-Mobile Support

              Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

               

               

              This email was sent by T-Mobile Support because you are a registered user.

              You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                 

               

               

               

            • magentatechie

              spinnerbugg16 , have you tried clearing the cache and data from your voicemail? Settings-apps-choose the app-storage-clear data

                • spinnerbugg16

                  Just did it.  Thanks.  We'll see if that works.

                   

                      On Monday, August 6, 2018, 9:39:27 AM EDT, magentatechie <no-reply@t-mobile.com> wrote: 

                   

                    #yiv9614603941 * #yiv9614603941 a #yiv9614603941 body {font-family:Helvetica, Arial, sans-serif;}#yiv9614603941 #yiv9614603941 h1, #yiv9614603941 h2, #yiv9614603941 h3, #yiv9614603941 h4, #yiv9614603941 h5, #yiv9614603941 h6, #yiv9614603941 p, #yiv9614603941 hr {}#yiv9614603941 .yiv9614603941button td {}

                  |

                   

                  T-Mobile Support

                   

                   

                   

                  |

                  Visual Voicemail keeps adding to total number of voicemails

                   

                  reply from magentatechie in Magenta Lounge - View the full discussion

                   

                  spinnerbugg16 , have you tried clearing the cache and data from your voicemail? Settings-apps-choose the app-storage-clear data

                   

                  Reply to this message by replying to this email, or go to the message on T-Mobile Support

                  Start a new discussion in Magenta Lounge by email or at T-Mobile Support

                  Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

                   

                   

                  This email was sent by T-Mobile Support because you are a registered user.

                  You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                     

                   

                   

                   

                  • spinnerbugg16

                    Didn't work. The notification came back up again. 

                     

                    Sent from Yahoo Mail on Android

                     

                      On Mon, Aug 6, 2018 at 9:39 AM, magentatechie<no-reply@t-mobile.com> wrote:   

                    #yiv8381500240 * #yiv8381500240 a #yiv8381500240 body {font-family:Helvetica, Arial, sans-serif;}#yiv8381500240 #yiv8381500240 h1, #yiv8381500240 h2, #yiv8381500240 h3, #yiv8381500240 h4, #yiv8381500240 h5, #yiv8381500240 h6, #yiv8381500240 p, #yiv8381500240 hr {}#yiv8381500240 .yiv8381500240button td {}

                    |

                     

                    T-Mobile Support

                     

                     

                     

                    |

                    Visual Voicemail keeps adding to total number of voicemails

                     

                    reply from magentatechie in Magenta Lounge - View the full discussion

                     

                    spinnerbugg16 , have you tried clearing the cache and data from your voicemail? Settings-apps-choose the app-storage-clear data

                     

                    Reply to this message by replying to this email, or go to the message on T-Mobile Support

                    Start a new discussion in Magenta Lounge by email or at T-Mobile Support

                    Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

                     

                     

                    This email was sent by T-Mobile Support because you are a registered user.

                    You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                       

                     

                     

                     

                  • tmo_chris

                    Hey there! Can you please click this link and post your reply with the pics? Visual Voicemail keeps adding to total number of voicemails We are not seeing your pictures because you are replying from your email.

                      • spinnerbugg16

                        I think I got it cleared out. I disabled and force stopped the app. It asked if I wanted to install the factory version (?) and I selected yes. Cleared the memory and cache. Seems to have fixed the issue. 

                         

                        Sent from Yahoo Mail on Android

                         

                          On Wed, Aug 8, 2018 at 6:46 PM, tmo_chris<no-reply@t-mobile.com> wrote:   

                        #yiv2810553399 * #yiv2810553399 a #yiv2810553399 body {font-family:Helvetica, Arial, sans-serif;}#yiv2810553399 #yiv2810553399 h1, #yiv2810553399 h2, #yiv2810553399 h3, #yiv2810553399 h4, #yiv2810553399 h5, #yiv2810553399 h6, #yiv2810553399 p, #yiv2810553399 hr {}#yiv2810553399 .yiv2810553399button td {}

                        |

                         

                        T-Mobile Support

                         

                         

                         

                        |

                        Visual Voicemail keeps adding to total number of voicemails

                         

                        reply from tmo_chris in Android products - View the full discussion

                         

                        Hey there! Can you please click this link and post your reply with the pics? Visual Voicemail keeps adding to total number of voicemails We are not seeing your pictures because you are replying from your email.

                         

                        Reply to this message by replying to this email, or go to the message on T-Mobile Support

                        Start a new discussion in Android products by email or at T-Mobile Support

                        Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

                         

                         

                        This email was sent by T-Mobile Support because you are a registered user.

                        You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                           

                         

                         

                         

                          • tmo_chris

                            Oh right on! That is good to hear! Thanks for sharing what you did.

                              • spinnerbugg16

                                Spoke too soon. I have the current version that is unable to be uninstalled DISABLED AND FORCE STOPPED. I have no other version installed or active.  I just got another notification at the top of the phone. Visual voicemail 120 messages. I will try to get pics of it at work later. This is nuts. 

                                 

                                Sent from Yahoo Mail on Android

                                 

                                  On Thu, Aug 9, 2018 at 10:14 AM, tmo_chris<no-reply@t-mobile.com> wrote:  

                                #yiv3502574347 * #yiv3502574347 a #yiv3502574347 body {font-family:Helvetica, Arial, sans-serif;}#yiv3502574347 h1, #yiv3502574347 h2, #yiv3502574347 h3, #yiv3502574347 h4, #yiv3502574347 h5, #yiv3502574347 h6, #yiv3502574347 p, #yiv3502574347 hr {}#yiv3502574347 .yiv3502574347button td {}

                                |

                                 

                                T-Mobile Support

                                 

                                 

                                |

                                 

                                 

                                |

                                Visual Voicemail keeps adding to total number of voicemails

                                 

                                reply from tmo_chris in Android products - View the full discussion

                                 

                                Oh right on! That is good to hear! Thanks for sharing what you did.

                                 

                                Reply to this message by replying to this email, or go to the message on T-Mobile Support

                                Start a new discussion in Android products by email or at T-Mobile Support

                                Following Visual Voicemail keeps adding to total number of voicemails in these streams: Inbox

                                 

                                 

                                This email was sent by T-Mobile Support because you are a registered user.

                                You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                                  |

                                • spinnerbugg16

                                  Here are some pics to try and get an idea of what I am seeing on my phone.  The first shows I have no voicemails on v.v. app.  Second is when I did force stop/disable of installed app (which I cannot uninstall).  I clicked yes.  It disabled the app completely.  Third pic is what opens when I scroll down the notification and open it...it goes away in about 1 second after opening it.  4th pic is from Tuesday, had 116 vm.  5th pic is from today...have 120 vm.  HELP!!vm1.pngvm2.pngvm3.pngvm4.jpgvm5.png