I switched to T-Mobile back in May under the promo of receiving a $650 prepaid card for sending a iphone X to T-Mobile and transferring a line over. The iphone X was received on 19 Jun - tracking (tracking #: 1ZRV91769096804727) and I was told we would receive the prepaid card within a couple weeks. After having not received anything by July, I called again and this time was advised to send an email to firstname.lastname@example.org, and I would receive the $650 card within 30 days. I still have not received anything, and after multiple trips to the local T-Mobile outlet, and multiple phone calls to service reps, each telling me a different way to complete the process for the Promo, I have completely lost faith in customer service. This forum is my last resort before really taking serious steps with the Better Business Bureau and the Federal Trade Commission for faulty advertising.
I'm really sorry that you haven't been able to take advantage of this promo! The folks here are mostly customers just like you and no one has access to your personal account information. I recommend you reach out to T-Force via Twitter or Facebook to have someone look into this for you.
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