Cant add back my monthly data plan to my existing pre-paid account. Frustrated with horrible customer service.


    I recently noticed that I stopped being charged for my monthly data plan on my iPad Pro. I went to "manage my account" on my iPad to try and add it back again and all I get is an error saying it cannot be processed at that time. Also, when I try logging into my account on a computer or web browser I get an error message saying this account type does not allow login. So I have no way of trying to add data that way. Has anyone else had this issue and what did you do? I keep trying to call but I get transferred to the pre-paid line who never answer after hours of being on hold. Horrible customer service if I can reach someone on the normal line in minutes but can't actually be helped.

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