Hi:) I’m Wonyeong and using t-mobil for an year.
this august, i’m starting to travel Canada
so i visited t mobil store last 30jul and
asked any plan that can work in canada.
One representative recommend this $50 plan which one already
use for an year. So i just paid $57 with tax and
hoped i can use it canada! But it doesn’t work.
please check correct information and make it work.
If necesarry, i’m willing to change my plan to t-mobil one
Just make sure, in that case, i’ll only pay different of amount maybe about $25
Thank you, i’ll waite your reply:)
Hi there! I'm sorry you are having a rough time while travelling. Are you still in Canada? Did you make sure to turn on the data roaming feature on your device? Did you dial #RON# (#766#)?
Have you tried the suggestion above? Please let us know if it helps. Thanks!
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