Phone Unlock


    I fully paid off my phone and had it unlocked for when i travel. Had to return it because it was defective and got a replacement, i keep on calling and messaging and i keep on getting told it'll be unlocked in 72 hours but didn't happen! Next the person told me in 24 hours. Then another one told me because the phone hasn't been active on my account for 40.days, i explained because it was a replacement that i ordered and picked up in store! Then now wait another 72 hours! I'm flying out in less than 2.weeks and i'll be gone for 3 weeks! It'll be fly out and this.still hasn't been resolved. This is too much to call back all the time to try and get a phone unlocked considering i paid it off! Next time i'll buy one factory unlocked if it's going to be this hard buying a phone from you guys and getting it unlocked! Never had this issue with at&t.

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      • gramps28

        Re: Phone Unlock

        Since this is an exchange your best bet is to reach out to Tmobile support through Facebook messenger to help you get the unlock code.

          • itsmaried

            Re: Phone Unlock

            SAME ISSUE furious. I have spent about 8 hours w/ tmobile any my paid off phone is STILL not unlocked. I was told the last time, that it WOULD be corrected and she'd call me in 72 hours to make sure I'm unlocked, well she's 2 days past that and no call and no unlock!! I'm searching who to contact to get it going . I have been a t mobile customer since the 90's and I am furious over such a minor thing!! Why can't it just be done like other companies do so easily?