Last February it took me less than 10 minutes to buy a Tourist Plan from a T-Mobile kiosk in Miami. This week I tried to do the same in Milwaukee (Mayfair Mall) and was told this is not sold in stores, only online. Is this true now? I'm traveling and can't wait for delivery.
You should be able to buy the Tourist Plan from any corporate location! There's a possibility you were at a non corporate location who did not have access to the plan, but other stores in the area certainly should be able to make the offer!