I bought some time ago (2 years ago) a samsung galaxy core in one of your stores, and since them changed phones (bought a galaxy s7 in the same store later on) but my s7 is not working anymore so I took out this galaxy core out of my drawer. Thing is, it's locked. When I try to unlock via app it says it's not eligible. Why ?
I am now living in France so cannot come to a store. Thanks for your help
It should take your U.S. TM SIM. You don't meet the requirements to get an unlock code while you are in France or no longer a TM customer. There are 3rd party shops that can unlock most phones.
Hey there! We do have some requirements that must be met in order to unlock your device. Check em out here Unlock your mobile wireless device and contact us if you feel that you qualify.
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