Fully paid off and insured Note 4 with Screen Burn - should i file an ins claim?

magenta5628671

    Hi,

    Q1 - Is screen burn covered by the TMobile insurance? White band with letter on the top of the screen. A rep said that yes, but I wanted to verify. The phone is in a good condition otherwise.

    Q2 - If I file a claim what are my chances of getting a new vs refurbished phone?

    Q3 - If I get a refurbished one, what are my chances of getting the one that works? I'm in the middle of a long haul work project and cant' suffer any downtime. I'm good with tech but refurbished ones can be a pain.

     

    Would appreciate any answers/help from Tmobile or fellow users!

     

    Thank you

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