Can not get a message off my message board

magenta5224416

    I have a small problem, I have a message on my message board that I can not get off. I have followed the steps to do it, I have gone to a store, I called tech.. support, told them the steeps that I have taken to get off, they put me on hold for about 5 min. then hang up Is there any one out there that can help.,                                                                                                                                                      Thank you in advance.                                                                                                                                                                                                                                   Fred

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