You are not authorized to access this account.

You are not authorized to access this account.

marcolee Jul 23, 2018 10:30 AM

Member Since: Jul 23, 2018

When I log in, I get this message.

You are not authorized to access this account.

If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone.

You can also use one of the links below to continue:

I have been paying with prepaid since last month, so please release the locked account.

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Re: You are not authorized to access this account.

tmo_mike_c Jul 24, 2018 3:26 PM (in response to marcolee)

Member Since: Jun 25, 2012
This can totally be unlocked for you but you'll need to reach out to our account specialist in order to get help with this. Please call 611 or use the other methods on our Contact Us page to get in touch with our Care team for more assistance.
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- Re: You are not authorized to access this account.
  
  gyalkapov@gmail.com Nov 25, 2018 4:25 PM (in response to tmo_mike_c)
  
  Member Since: Nov 25, 2018
  
  I have the same message when i log in. I have called to support several time now. They say that they will come back. So I cannot pay and check usage. Who can help me.
  
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