When I log in, I get this message.
You are not authorized to access this account.
If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone.
You can also use one of the links below to continue:
I have been paying with prepaid since last month, so please release the locked account.
This can totally be unlocked for you but you'll need to reach out to our account specialist in order to get help with this. Please call 611 or use the other methods on our Contact Us page to get in touch with our Care team for more assistance.
I have the same message when i log in. I have called to support several time now. They say that they will come back. So I cannot pay and check usage. Who can help me.
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