Hope this email finds you well. And most hopefully, our problem regarding account#*********will get resolved this time!
I called again 11:29 am ET today/Jul 22 @844-233-6088. A very nice representative with the name of Laurence answered. He promised me the followings:
1, The account will be terminated.
2, T-Mobile will refund all payments collected associated with said account.
3, I will never be charged again on this account.
I have two accounts with T-Mobile now. One opened by me, the one with said account number was opened wrongly by T-Mobile.
1, May 28th, I made the purchase for 1 account, yet received 2 confirmation.
I made an order of an account with 2 sim card on May 28thto transfer from Verizon to you. Yet I received 2 orders, one is my real order, another is associated with account#********* including 1 iPhone and 2 sim-cards which I didn’t make.
2, Multiple dates in May, T-Mobile representative requested me to return 1 of 2 orders, and I did.
I called the next day on May 29thI believe, and one representative of yours told me that I can just simply return the order I didn’t make. That will solve the problem. I did so and got refunded the iPhone and 2 sim-card fees on May 25th.
3, Jun 19th, I got charged twice and called. Got promised that problem will be taken care of.
On Jun 19th, I noticed that I got charged twice for both accounts. Therefore I call probably within 2-3 days after. I called at least 3-4 times, held for representatives, got disconnected and called again, explained whole situation and background to every representative again and again. Finally, I got escalated to an authoritative lady. She promised me that the account will be taken care of. I would be refunded, and never would get charged on the account again. I took her word for it.
4, Jul 19th, got charged twice again and called. Got promised again.
On Jul 19th, I sadly and furiously found that I got charged for both accounts again. I made the call and talked to Laurence, who made the promise listed at the very beginning of this email.
I just switched to T-Mobile, it’s not a very pleasant start so far.
Do please keep your promise and take care of the problem this time!
And then let’s see where it goes.
Message was edited by: MC