All replies
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Did you get charged twice before trying to log on? I did and cant log on to see why...
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Ouch on both accounts here -- I'm sorry to read you were having trouble logging in magenta5613845, and doubly sorry to read about your double charge mvillicana13!
magenta5613845 I know we were completing some system maintenance over the weekend and that may have caused login interruptions -- were you ever able to log in?mvillicana13 did you have the opportunity to Contact Us so that an internal team could look into this for you? We absolutely need to get to the bottom of this payment concern, but in a safe way -- if online connections are best for you, our T-Force team on Twitter and FB do have a secure platform to take your account credentials and get you verified so that we can check out that payment history! You can use the links in my badge below this post and Message us on FB or DM us on Twitter to get the ball rolling!
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Just checking in here to see how things are going. Please let us know if yall still need help.
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Thanks for checking in, Chris - I am still unable to log into my TMO account. I get this message:
"Oh no! You are not authorized to access this account." I have never been able to access my account since I renewed it on July 21. Prior to that, on an older phone #, I always could. CS reps on the phone said I would be able shortly; one said maybe a couple of week, another said 48 hours.
Thanks for anything you can do!
Stephen Rafalsky
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magenta5602053 Oh yikes! So you already contacted us about this? Do you know if a support ticket was mentioned? I would assume so since you were given a time frame.
tinytink034 - You are going to want to click the little thumb tack icon in the top right of this thread to stop receiving notifications on this thread.
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I would like to know why I am getting emails every time
spmething is posted on this question. I am not the person who posted it nor are they on my account!
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There must be a problem with tmobile why am I getting these correspondence to my email. Please stop!!!
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I also have this problem for last 2 weeks. I cannot log in, and now I am out of the country and cannot make payment, or get the app installed on my phone. I am in a dead-end. You are forcing me to find another operator. How do you run a national service and have a broken website? I now tried Firefox, Chrome and IE and Edge.
How on earth is your server at 3am in the morning TOO BUSY?
Are you planning to fix it still this year?
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Hey gerhardlamprecht,
Sorry to hear you are also having troubles getting logged in What specific error are you getting when you attempt to log in?
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Hello
This is the error I get:
Something's not right. Sorry, due to extremely high demand, this page is
not available for the moment. While we hurry to catch up, dial 611 from
your T-Mobile phone. Call now! 1-8440834-7053
From: tmo_chris <no-reply@t-mobile.com>
Sent: Monday, 26 November 2018 5:34 PM
To: Gerhard Lamprecht <gerhard@radarvision.co.za>
Subject: Re: - My T-Mobile Unable to Log In
T-Mobile Support
My T-Mobile Unable to Log In
reply from tmo_chris
<https://support.t-mobile.com/people/tmo_chris?et=watches.email.thread>
in *Account
& services* - View the full discussion
<>
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Thanks for clarifying gerhardlamprecht. It looks like we are aware of this issue impacting some users but our support teams are engaged already and are working toward a solution. I know you said you are out of the country so calling 611 is not going to work for you to make the payment. You can however call our international number at no cost to you at +1-505-998-3793. If you prefer written correspondence and have a Facebook or Twitter account, you can use the links in my signature to message our T-Force team and they can also assist you with any account related inquiries you have.
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Thank you so much Chris for your prompt and kind assistance. Do you have
any indication how long this will take to resolve?
Thanks again!
From: tmo_chris <no-reply@t-mobile.com>
Sent: Monday, 26 November 2018 7:03 PM
To: Gerhard Lamprecht <gerhard@radarvision.co.za>
Subject: Re: - My T-Mobile Unable to Log In
T-Mobile Support
My T-Mobile Unable to Log In
reply from tmo_chris
<https://support.t-mobile.com/people/tmo_chris?et=watches.email.thread>
in *Account
& services* - View the full discussion
<>
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There are no updates at the moment, but we know how important it is to be able to allow our customers to self-serve so it’s definitely a priority.
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