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My T-Mobile Unable to Log In

magenta5613845 Jul 21, 2018 11:20 PM

Member Since: Jul 21, 2018

What is going on with My T-Mobile. Every time I try to log in it gives the following message:

Something's not right.

Sorry, due to extremely high demand, this page is not available for the moment. While we hurry to catch up, dial 611 from your T-Mobile phone.

Call now! 1-844-834-7053

Been going on all night. Why can't I log in. It is 1 am seriously there is high demand at 1 am?

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Re: My T-Mobile Unable to Log In

mvillicana13 Jul 22, 2018 12:32 AM (in response to magenta5613845)

Member Since: Jul 22, 2018
Did you get charged twice before trying to log on? I did and cant log on to see why...
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Re: My T-Mobile Unable to Log In

tmo_marissa Jul 24, 2018 7:55 AM (in response to magenta5613845)

Member Since: Sep 7, 2016
Ouch on both accounts here -- I'm sorry to read you were having trouble logging in magenta5613845, and doubly sorry to read about your double charge mvillicana13!

magenta5613845 I know we were completing some system maintenance over the weekend and that may have caused login interruptions -- were you ever able to log in?

mvillicana13 did you have the opportunity to Contact Us so that an internal team could look into this for you? We absolutely need to get to the bottom of this payment concern, but in a safe way -- if online connections are best for you, our T-Force team on Twitter and FB do have a secure platform to take your account credentials and get you verified so that we can check out that payment history! You can use the links in my badge below this post and Message us on FB or DM us on Twitter to get the ball rolling!
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Re: My T-Mobile Unable to Log In

tmo_chris Jul 26, 2018 8:21 AM (in response to magenta5613845)

Member Since: Nov 19, 2011
Just checking in here to see how things are going. Please let us know if yall still need help.
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- Re: My T-Mobile Unable to Log In
  
  magenta5602053 Jul 26, 2018 2:48 PM (in response to tmo_chris)
  
  Member Since: Jul 20, 2018
  
  Thanks for checking in, Chris - I am still unable to log into my TMO account. I get this message:
  "Oh no! You are not authorized to access this account." I have never been able to access my account since I renewed it on July 21. Prior to that, on an older phone #, I always could. CS reps on the phone said I would be able shortly; one said maybe a couple of week, another said 48 hours.
  
  Thanks for anything you can do!
  
  Stephen Rafalsky
  
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  - Re: My T-Mobile Unable to Log In
    
    tmo_chris Jul 27, 2018 7:31 AM (in response to magenta5602053)
    
    Member Since: Nov 19, 2011
    
    magenta5602053 Oh yikes! So you already contacted us about this? Do you know if a support ticket was mentioned? I would assume so since you were given a time frame.
    
    tinytink034 - You are going to want to click the little thumb tack icon in the top right of this thread to stop receiving notifications on this thread.
    
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Re: My T-Mobile Unable to Log In

tinytink034 Jul 26, 2018 4:01 PM (in response to magenta5613845)

Member Since: Jul 8, 2018
I would like to know why I am getting emails every time
spmething is posted on this question. I am not the person who posted it nor are they on my account!
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- Re: My T-Mobile Unable to Log In
  
  magenta1757794 Jul 27, 2018 3:38 PM (in response to tinytink034)
  
  Member Since: Jun 9, 2017
  
  There must be a problem with tmobile why am I getting these correspondence to my email. Please stop!!!
  
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