Yesterday my phone was working fine before I went to sleep I put my phone on the charger. I woke up this morning and grab my phone to find out that the phone hadn't charged at all. I tried different cords adapters and still no luck I went ahead and booted in recovery mode to factory reset but still it won't charge there is no debris that I can tell. It's completely dead so when I plug it up it shows a circle with a charging signal but no progress. Can I get some help please? Thank you in advance.
Yikes! That is no good at all! Usually we would recommend a battery replacement but your specific phone does not have a removable battery Do you know if you have insurance on your line? If so, you would have the extended warranty and we could replace the phone for you.
Just checking in here to see how things are going. Did you end up checking on replacement options?
Manage your T-Mobile account