I'm in the States visiting family for a couple weeks, and last year T-Mobile had a 3-week "Tourist" plan that was exactly perfect for what I needed - 3 weeks of service that automatically cancels at the end of the 3 weeks. I walked into a T-Mobile store when I got here, hoping to pick up the same sort of deal. I was told that it no longer existed, but the very helpful service rep told me to just buy a month, since T-Mobile is non-contract, and cancel before I head back to the UK.
I'm two weeks in and I have just over a week left, so I called to cancel, expecting to still have service for another 2 weeks (a full month, as I paid for). Instead, my SIM was immediately cancelled. I called back and was told that SIM was now dead - so I paid $50 for 2 weeks of service, and would have to pay another $50 to reactivate that SIM for another month of service, just for the final week I need.
Seriously, T-Mobile? Why don't you let service go to the end of the month like every single other provider (phones and virtually all other utility services, really) out there? Now I know that next time I come here, I either need to call from the airport just before I head back to the UK, when I'm properly done with my SIM, or just find a different non-contract provider.
It had been my understanding, from the rep I bought the SIM from and the woman I called to cancel the SIM, that I'd still have service until the month ran out. I'm not paying another $50 for a week of service - that's ridiculous. Is there a way to reactivate my SIM for the next week, or get reimbursed for the 2 weeks I used it, or am I just out of luck?