Hey, good morning pauletted! Welcome to our Support Community!
You can find the steps you need here: View or print your bill & payments -- if you're already giving that a shot, can you let me know where you're having trouble, and the answers to a few questions:
1. Are you the primary account holder on your T-Mobile account?
2. What type of service (postpaid or pay in advance) do you have?
Just checking in here to see how things are going. Please let us know if you still need help.
Did the steps that Marissa provide help out? If others are still having issues view the bill online, please answer the questions she asked so we can make sure to provide additional steps.